More Americans than ever before are working from home, and it’s having a drastic impact on the American workplace. Of course, this means that fewer people are showing up to the office every day—and some businesses have adopted a “fully remote” model where there is no central office. So how are traditionally in-person roles still functioning in a business that isn’t fully remote?
Take, for example, the IT department. Though IT is a broad term that covers many possible roles, a good chunk of their time is spent maintaining tech equipment that’s used and relied on by other people within the office. How are their roles changing now that there are fewer people (and fewer pieces of onsite equipment) to manage?
Remote Desktop Access
First, there’s the emergence of secure remote desktop support apps, which allow IT workers to remotely view what’s happening on their counterpart’s screens. If a remote worker is experiencing an issue with a device or a software platform, there aren’t many options for an IT worker to help; those working remotely could be miles away, and phone calls or chats may not fully articulate the problem they’re experiencing.
Remote support solutions allow IT professionals to take control of systems from a distance, testing to understand root causes of issues, administering fixes, and even performing preventative maintenance to get ahead of potential issues down the line.
Remote Gigs and IT Service Providers
IT workers are no exception to the trend of increased remote work, either; more “remote” IT jobs are opening up, and professionals (especially millennials) are responding favorably. Obviously, there are some limitations to this; remote IT workers rarely work directly with building and maintaining physical servers (and similar equipment). Instead, remote IT positions focus on providing knowledge and support from a distance.
We’re also seeing the rise of firms that provide IT services as a field of specialty. These range from IT “agencies,” which have extensive networks of professionals to help you with your needs, to software-as-a-service (SaaS) providers that offer things like remote servers and support staff to help you maintain it.